Returns

At Jobe, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind.

Eligibility:

• To be eligible for a return, items must be unworn and unused, and in the same condition as you received them. They must also be in the original packaging.
• A receipt or proof of purchase may be requested.
• Returns must be initiated within 21 days of the purchase date.

Return Process:

1. Initiate Return: Contact our customer service team to initiate the return process. You can reach us via email at customerservice@jobesports.com.au.
2. Return Authorisation: Once your return request is approved, you will receive a return authorisation number and instructions on how to proceed.
3. Packaging: Carefully package the item(s) you wish to return, ensuring they are adequately protected during transit.
4. Shipping: You are responsible for the shipping costs associated with the return, unless the return is due to a defect or error on our part.
5. Inspection: Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
6. Refund/Exchange: Upon successful inspection, we will process your refund to the original method of payment or exchange the item(s) as per your request.

Exceptions:

• Certain items may not be eligible for return due to hygiene or safety reasons. Please check the product description for details.
• Products purchased on sale and gift cards are not eligible for returns.